1. Introduction
These Terms & Conditions ("Terms") govern your use of the website meridianserviceapartments.in (the "Website") and any booking or stay at a Meridian Service Apartments property. The Website and the services are operated by Meridian Service Apartments, trading as Meridian Service Apartments ("Meridian", "we", "us" or "our"), with its registered office at Sakinaka, Andheri East, Mumbai, Maharashtra 400072.
2. Definitions
- Apartment means a serviced apartment listed on the Website.
- Guest means any person who stays at, or is named in a booking for, an Apartment.
- Booker means the person or organisation that makes and pays for a booking.
- Booking means a confirmed reservation of an Apartment for specific dates.
- Stay means the period from check-in to check-out for a Booking.
3. Our services
Meridian offers fully furnished, professionally managed serviced apartments for short and long stays. The Website lets you browse Apartments, check availability, send booking requests and contact our team. A stay at an Apartment is a licence to occupy the Apartment for the dates of your Booking. It does not create a tenancy, lease or any ownership right in the property.
4. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to make a Booking. By booking, you confirm that the information you provide is accurate and that you are authorised to accept these Terms on behalf of every Guest named in the Booking.
5. Bookings
- A Booking is confirmed only when we send you a written confirmation (for example by email or WhatsApp). A booking request alone does not guarantee availability.
- Bookings are for the named Guests and the number of Guests stated at the time of booking. The number of Guests staying must not exceed the maximum occupancy of the Apartment.
- A Booking may not be transferred or resold without our written consent.
- We may decline or cancel a Booking if an Apartment becomes unavailable or if we reasonably suspect inaccurate information or misuse. If we cancel for these reasons, we will refund any amount you have paid for the Booking.
6. Rates, taxes & payments
- Rates are shown in Indian Rupees (INR) and vary by Apartment, dates and length of stay.
- Applicable taxes, including GST, and any other charges are shown before you confirm your Booking, unless stated otherwise.
- We accept payment by UPI, credit card, debit card and net banking through secure checkout, and by other methods we may confirm in writing.
- We may require full or partial payment at the time of booking or before check-in. Payment terms are confirmed with your Booking.
- Rates are subject to change until a Booking is confirmed. Confirmed Bookings are not affected by later rate changes.
7. Cancellations, modifications & refunds
Cancellation terms vary by rate plan and are shown before you pay. Our Cancellation Policy and Refund Policy form part of these Terms. To change dates or Guest details, contact us as early as possible. Changes are subject to availability and the rate for the new dates.
8. Check-in & check-out
- Standard check-in is from 3:00 PM and check-out is by 11:00 AM.
- Early check-in and late check-out may be requested and are subject to availability. Additional charges may apply.
- Guests may be required to show valid government-issued photo identification at check-in, as required by law. We may refuse check-in if identification is not provided.
- If you do not check out on time without our agreement, we may charge for the additional time.
9. Guest responsibilities
All Guests must follow our House Rules, which forms part of these Terms. In particular, Guests must:
- use the Apartment only for lawful, residential purposes;
- respect neighbours, building rules and society regulations, and avoid noise or behaviour that disturbs others;
- keep to the maximum number of Guests allowed;
- take reasonable care of the Apartment, furniture, fittings and appliances; and
- not sublet, share or use the Apartment for any commercial event or activity without our written consent.
10. Damage & deposits
The Booker and the Guests are responsible for loss of, or damage to, the Apartment and its contents caused during the Stay, other than normal wear and tear. We may charge the reasonable cost of repair or replacement.
11. Right to refuse or end a stay
We may refuse a booking or ask Guests to leave without refund if they breach these Terms or the Guest Policy, behave in a way that is unsafe, unlawful or disruptive, or cause serious damage. In an emergency we may enter the Apartment as needed for safety.
12. Property information
We try to keep descriptions, photos, amenities and prices on the Website accurate. Photos and descriptions are for illustration, and furnishings, layouts and amenities may vary or change. Services such as Wi-Fi depend on third-party providers, and we cannot guarantee uninterrupted availability.
13. Long & corporate stays
For long stays and corporate bookings, additional or different terms may apply, such as monthly payment schedules, notice periods and billing arrangements. These will be set out in your booking confirmation or a separate written agreement, which will prevail over these Terms if they conflict.
14. Liability
- To the extent permitted by law, we are not liable for loss of personal belongings, valuables or cash left in an Apartment. Guests are advised to keep valuables secure.
- We are not responsible for delays or failure to provide services caused by events beyond our reasonable control, such as natural disasters, severe weather, utility failures, government orders, strikes or building-level restrictions. In such cases we will work with you in good faith to offer an alternative or an appropriate refund.
- To the extent permitted by law, our total liability for any claim relating to a Booking is limited to the amount you paid for that Booking.
- Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.
15. Intellectual property
All content on the Website, including text, logos, graphics, photographs and design, belongs to Meridian or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute or use it for commercial purposes without our written permission.
16. Privacy
We collect and use personal information as described in our Privacy Policy. By using the Website and making a Booking, you consent to that use.
17. Third-party links
The Website may link to third-party websites or services. We do not control them and are not responsible for their content, privacy practices or availability.
18. Governing law & disputes
These Terms are governed by the laws of India. If a dispute arises, please contact us first so we can try to resolve it informally. Any dispute that cannot be resolved will be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
19. Changes to these terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. The Terms in force at the time you make a Booking apply to that Booking.
20. Contact us
If you have questions about these Terms, please contact us:
- Phone / WhatsApp: +91 89768 12588
- Email: mssap@meridianserviceapartments.in
- Address: Sakinaka, Andheri East, Mumbai, Maharashtra 400072
- Or use our contact page.