1. Introduction
This Privacy Policy explains how Meridian Service Apartments, trading as Meridian Service Apartments ("Meridian", "we", "us" or "our"), collects, uses, shares and protects personal information when you visit meridianserviceapartments.in (the "Website"), contact us, make a booking or stay at one of our apartments. We handle personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. This policy should be read with our Terms & Conditions.
2. Information we collect
Information you give us
- Contact details, such as your name, phone number, WhatsApp number and email address.
- Booking and enquiry details, such as dates, number of guests, preferred location, apartment and special requests.
- For corporate bookings, your company name and work email.
- Messages you send through our forms, by call, WhatsApp or email.
- Payment details when you pay. Card, UPI and net banking details are handled by our payment provider, and we do not store full card details ourselves.
- Identification details at check-in, such as a copy of a government-issued photo ID, where we are required by law to collect them.
Information collected automatically
- Technical data such as your IP address, browser type, device type, operating system and pages visited.
- Data from cookies and similar technologies, as described in section 6.
3. How we use your information
- To respond to your enquiries and provide quotes.
- To process, confirm and manage your booking and payments.
- To check you in, manage your stay and provide support and housekeeping.
- To send booking confirmations, reminders and service messages.
- To meet legal, tax, accounting and guest-record obligations.
- To keep our Website and premises secure and prevent fraud or misuse.
- To understand how the Website is used and improve it and our services.
- To send you offers or updates, only where you have agreed to receive them.
4. Consent & lawful use
We process your personal information with your consent, or where it is needed to provide a service you have asked for, to comply with the law, or for other legitimate uses permitted by law. When you submit a form, make a booking or contact us, you agree to our use of your information as described here. You can withdraw consent at any time by contacting us, although this may mean we cannot continue to provide some services.
5. Who we share it with
We do not sell your personal information. We share it only as needed, with:
- Service providers who help us run the business, such as payment processors, website hosting and email or messaging providers, who may only use it for the services they provide to us.
- Our property and operations team, including housekeeping and maintenance staff, to the extent needed to prepare and manage your stay.
- Authorities, such as the police or other government bodies, where required by law, court order or to protect safety or rights.
- Professional advisers, such as accountants and legal advisers, under duties of confidentiality.
- A successor business, if Meridian is merged with, or sold to, another business.
6. Cookies & analytics
Cookies are small files stored on your device. We use essential cookies to make the Website work. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the Website works.
7. Third-party services
Our Website uses services provided by third parties, which may receive technical information such as your IP address when your browser loads them:
- Google Fonts for the fonts used on the Website.
- Google Maps, where a map is shown on our contact page.
- WhatsApp, if you choose to message us. WhatsApp's own privacy policy applies to those chats.
We are not responsible for the privacy practices of these third parties. Please read their policies.
8. How long we keep it
We keep personal information only for as long as we need it for the purposes in this policy, including to meet legal, tax, accounting and guest-record requirements. When we no longer need it, we delete it or anonymise it.
9. Security
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access, including secure connections and limiting access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us immediately if you believe your information has been compromised.
10. Your rights
Subject to applicable law, you can ask us to:
- tell you what personal information we hold about you and how we use it;
- correct or update information that is inaccurate or incomplete;
- delete your information, where we no longer need it for a lawful purpose;
- withdraw your consent to our processing; and
- nominate another person to exercise your rights if you are unable to.
To make a request, contact us using the details in section 16. We may need to verify your identity first, and we may keep some information where the law requires it.
11. Marketing messages
We send offers and updates only if you have agreed to receive them. You can opt out at any time by using the unsubscribe link in an email, replying "STOP" to a message, or contacting us. Opting out of marketing will not stop service messages about your booking or stay.
12. Children
Our services are for adults. You must be at least 18 to make a booking, and we do not knowingly collect personal information from children through the Website. Where children stay as Guests, their details are provided by a parent or guardian. If you believe a child has given us information, please contact us and we will delete it.
13. Data stored outside India
Some of our service providers, such as email, cloud hosting or analytics services, may store or process information on servers outside India. Where this happens, we take reasonable steps to make sure your information is protected in line with this policy and applicable law.
14. Grievance officer
If you have a complaint about how we handle your personal information, you can contact our grievance officer:
- Name: Mr. Hannan
- Email: mssap@meridianstays.in
- Phone: +91 89768 12588
We will acknowledge your complaint promptly and aim to resolve it within a reasonable time.
15. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. If we make significant changes, we will take reasonable steps to let you know.
16. Contact us
For any questions or requests about this policy or your personal information:
- Phone / WhatsApp: +91 89768 12588
- Email: mssap@meridianstays.in
- Address: Sakinaka, Andheri East, Mumbai, Maharashtra 400072
- Or use our contact page.