1. Overview
This Refund Policy explains when refunds are available for bookings made with Meridian Service Apartments, trading as Meridian Service Apartments ("Meridian", "we", "us" or "our"), and how they are paid. It should be read together with our Cancellation Policy and Terms & Conditions. The terms shown for your rate plan at the time of booking, and in your booking confirmation, apply to your booking.
2. When you get a refund
You may be eligible for a refund if:
- you cancel your booking within the free or partial-refund window of your rate plan;
- we cancel your booking, or cannot provide the apartment you booked;
- a payment fails but the amount is debited from your account, or you are charged twice for the same booking; or
- we agree to a refund in writing for any other reason.
3. If you cancel
Refunds for guest cancellations depend on how far in advance you cancel, measured from the standard check-in time on your arrival date (2:00 PM IST).
| When you cancel | Refund |
|---|---|
| More than [X] days before check-in | [100%] of the amount paid |
| [Y] to [X] days before check-in | [50%] of the amount paid |
| Less than [Y] days before check-in | [No refund] |
This table is the standard schedule. If your rate plan or booking confirmation states different terms, those terms apply. To cancel, contact us as early as possible using the details in section 15.
4. Non-refundable rates
Some discounted or promotional rates are marked as non-refundable. These rates are not refundable once the booking is confirmed, unless we cancel the booking or the law requires otherwise. This is always shown before you pay.
5. No-shows & early departure
- If you do not arrive and have not told us, the booking is treated as a no-show and the amount paid is [non-refundable].
- If you check out earlier than planned, the unused nights are [not refundable / refundable at our discretion].
6. If we cancel
If we cancel your booking, for example because the apartment is unavailable or cannot be made safe for occupancy, we will tell you as soon as possible and either offer an alternative apartment or refund the full amount you paid for the booking. You may choose the refund if you do not want the alternative.
7. Failed or duplicate payments
If money is deducted but your booking is not confirmed, or you are charged more than once, contact us with your payment details. After we confirm the issue, the extra or unconfirmed amount will be refunded in full. Banks and payment providers may also reverse such transactions automatically within their own timelines.
8. Long & corporate stays
For long stays and corporate bookings, payment schedules, notice periods and refunds may follow the terms in your booking confirmation or a separate written agreement. Where they differ from this policy, the written agreement applies.
9. Security deposit
[If you take a refundable security deposit, state the amount and when it is refunded, for example within X days after check-out once the apartment is inspected. If you do not take deposits, delete this section.]
10. How & when refunds are paid
- Refunds are made to the original payment method you used, such as the same UPI ID, card or bank account, unless we agree otherwise in writing.
- Approved refunds are processed within [X working days].
- After we process a refund, your bank or card issuer may take a further [5 to 7 working days] to show it in your account. We do not control these timelines.
- Refunds are made in Indian Rupees (INR).
11. Deductions
Refund amounts may be reduced by: any non-refundable portion under your rate plan; the cost of damage or unpaid charges from your stay, as described in our Terms; and [payment gateway charges, if you pass these on, or delete this item]. Any taxes we have collected will be refunded in proportion to the amount refunded, as permitted by law.
12. How to request a refund
To request a refund, contact us and share:
- your name and the phone number or email used for the booking;
- your booking reference, apartment and dates;
- the reason for your request; and
- for payment issues, the transaction date, amount and reference number.
We will confirm whether your request is approved and, if so, the refund amount and expected timeline.
13. Disputes
If you disagree with a refund decision, please contact us first so we can look into it. We encourage you to speak to us before raising a dispute or chargeback with your bank, as we can often resolve things faster.
14. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. The policy in force at the time you make a booking applies to that booking.
15. Contact us
- Phone / WhatsApp: +91 89768 12588
- Email: mssap@meridianserviceapartments.in
- Or use our contact page.