Help Centre
How can we help you today?
Find quick answers, browse help topics, or talk to our team. We're here before, during and after your stay.
Browse help topics
Choose a topic to jump straight to the answers.
Booking & Payments
How to book, payment methods and changing your booking.
View answers →Check-in & Your Stay
Timings, what's included and getting help during your stay.
View answers →Long & Corporate Stays
Weekly and monthly stays, team bookings and extensions.
View answers →Cancellations & Refunds
Cancellation terms, refund timelines and how to request one.
Read policy →Locations & Amenities
Where we are, what each apartment offers and getting around.
View answers →Guest Policy
House rules, visitors and guidelines for a comfortable stay.
Read policy →Popular questions
The answers guests look for most. See all FAQs
Standard check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can be requested and are subject to availability.
Every stay includes Wi-Fi, air conditioning, a fully equipped kitchen and housekeeping. Individual apartment listings show their full amenities.
We accept UPI, credit cards, debit cards and net banking through secure checkout.
Cancellation terms vary by rate plan and are shown clearly before you pay.
Yes, subject to availability. Let us know as early as possible so we can arrange it.
Before you arrive
A few quick steps for a smooth check-in.
Check your confirmation
Make sure your dates, guests and apartment are correct in your booking confirmation.
Plan your arrival
Check-in starts at 2:00 PM. Let us know your expected arrival time.
Ask about early check-in
Arriving early? Request early check-in in advance and we'll try to arrange it.
Get directions
Message us if you need help finding the building or the best route to reach it.
Help during your stay
Need something while you're with us? Call or WhatsApp our team and we'll take care of it.
Repairs & maintenance
Something not working? Tell us and we'll arrange a fix.
Housekeeping requests
Need extra cleaning or fresh linen? Just ask.
Wi-Fi help
Connection issues? We'll help you get back online.
Extend your stay
Want to stay longer? Ask early, subject to availability.
Late check-out
Need more time on your last day? Request it in advance.
In an emergency
Call 112 for police, fire or medical help first, then let us know.
Send us a request
Can't find what you need? Tell us what's going on and we'll get back to you.
Thanks, we've got your request
Our team will review your message and get back to you shortly.
Talk to us directly
- Call or WhatsApp for the fastest response
- Share your booking details so we can help quickly
- For emergencies, call 112 first