1. Overview
This Cancellation Policy applies to bookings made with Meridian Service Apartments, trading as Meridian Service Apartments ("Meridian", "we", "us" or "our"). It forms part of our Terms & Conditions. The terms shown for your rate plan at the time of booking, and in your booking confirmation, apply to your booking. If they differ from this page, the terms in your booking confirmation apply.
2. How to cancel
To cancel, contact us by phone, WhatsApp or email and share your name, booking reference, apartment and dates. Your cancellation takes effect when we receive your request, and we will confirm it to you in writing. Please keep our confirmation. A cancellation is not final until we have confirmed it.
- Phone / WhatsApp: +91 89768 12588
- Email: mssap@meridianserviceapartments.in
Cancellation timings are measured against the standard check-in time on your arrival date (2:00 PM IST) and the time we receive your request.
3. Cancellation schedule
Unless your rate plan or booking confirmation says otherwise, the following schedule applies to cancellations made by the guest:
| When you cancel | Refund |
|---|---|
| More than [X] days before check-in | [100%] of the amount paid |
| [Y] to [X] days before check-in | [50%] of the amount paid |
| Less than [Y] days before check-in | [No refund] |
4. Changing your booking
You can ask to change your dates or guest details instead of cancelling. Changes are subject to availability and to the rate for the new dates, and may be treated as a cancellation of the original booking and a new booking if the new dates fall outside the original rate plan. Please contact us as early as possible. We cannot guarantee changes, but we will do our best to help.
5. Non-refundable rates
Some discounted or promotional rates are non-refundable and cannot be cancelled or changed without losing the amount paid. These rates are always marked as non-refundable before you pay. They are only refundable if we cancel the booking or the law requires it.
6. No-shows & early departure
- If you do not arrive and have not contacted us, the booking is treated as a no-show and the amount paid is [non-refundable].
- If you check out earlier than planned, unused nights are [not refundable / refundable at our discretion].
- If you will arrive late, please tell us in advance so we can hold your apartment and arrange check-in.
7. If we cancel
If we have to cancel your booking, for example because the apartment is unavailable or cannot be made safe for occupancy, we will tell you as soon as we can and either offer an alternative apartment or refund the full amount you paid. You can choose the refund if you do not wish to take the alternative.
8. Events beyond our control
If a stay is affected by events beyond either party's reasonable control, such as natural disasters, severe weather, government orders, building-level restrictions or utility failures, please contact us. We will work with you in good faith to rebook your stay for another date or to find a fair solution, in line with our Terms & Conditions.
9. Long & corporate stays
For long stays and corporate bookings, notice periods, minimum stay lengths and cancellation terms may differ from the schedule above. They will be stated in your booking confirmation or in a separate written agreement, which applies if there is a difference.
10. Refunds
Where a refund is due, it is made to your original payment method as described in our Refund Policy, including timelines and any deductions.
11. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date. The policy in force at the time you make a booking applies to that booking.
12. Contact us
- Phone / WhatsApp: +91 89768 12588
- Email: mssap@meridianserviceapartments.in
- Or use our contact page.